Refund and Returns Policy

At Airvalley Tours, we are committed to providing our customers with exceptional service and ensuring that your travel experience is as smooth as possible. Our Refund and Return Policy reflects our dedication to transparency and customer satisfaction, particularly for our tour and travel packages, including Chardham Yatra and Vaishno Devi Yatra.

Refunds

a. Cancellation by the Customer:

  • If you need to cancel your tour, we understand that plans may change. Our refund policy varies based on the timing of your cancellation and the specific terms outlined in your booking agreement.
  • We encourage customers to review the cancellation policy provided during the booking process or contact our customer service team for detailed information.

b. Tour Modifications:

  • In the event that you need to modify your tour itinerary, our team is here to assist. Depending on the nature of the modification, additional charges or refunds may apply.

c. Cancellation by Airvalley Tours:

  • In rare instances where we must cancel a tour due to unforeseen circumstances, we will offer a full refund or provide alternative travel arrangements. Our commitment is to prioritize your safety and satisfaction.

2. Return Policy:

a. Unsatisfactory Experience:

  • We strive to ensure that every tour with Airvalley exceeds your expectations. If you encounter any issues during your trip, please contact our customer service team immediately. We are dedicated to resolving concerns promptly and effectively.

b. Guaranteed Satisfaction:

  • Airvalley Tours stands by the quality of our services. If you are dissatisfied with any aspect of your tour, we will work closely with you to address your concerns and, if necessary, provide fair compensation.

3. Why Choose Airvalley Tours:

a. Customer-Centric Approach:

  • Airvalley Tours takes pride in its customer-centric approach. We understand that travel plans can be unpredictable, and we are committed to working with our customers to find solutions that best suit their needs.

b. Transparent Policies:

  • Our refund and return policies are transparently communicated during the booking process. We believe in keeping our customers informed and empowered throughout their travel journey.

c. Exceptional Service Standards:

  • Airvalley Tours is synonymous with exceptional service standards. Our team of travel experts is dedicated to ensuring that your experience with us is not only memorable but also hassle-free.

d. Trust in Airvalley:

  • With a reputation built on trust, Airvalley Tours has been a trusted name in the travel industry. Our commitment to customer satisfaction and ethical business practices makes us a reliable partner for your travel adventures.

By choosing Airvalley Tours, you are not just booking a tour; you are embarking on a journey with a company that prioritizes your satisfaction and safety. Our Refund and Return Policy is a testament to our dedication to providing you with the best possible travel experience.